Support
Contact us: email support@rosteramigo.com and include your phone model and, if relevant, a screenshot. Please never include your airline password — we will never ask for it.
RosterAmigo syncs rosters from crew portals built on Lufthansa Systems NetLine (CrewLink). If your airline uses a CrewLink portal for its individual duty plan, syncing should work. You log in to your airline’s own portal inside the app — RosterAmigo never sees your password.
First, check that you can log in and open your duty plan in the crew portal in a normal browser — if the portal is down or your password expired, the app cannot sync either. Then try again from the sync screen in the app. If it keeps failing, email us with a screenshot of where it stops.
No. Syncing your roster, legality checks, the logbook and flight tracking all work without an account. An account is only needed for cloud features: sharing your roster with family and friends.
People you invite see your duty dates, flights, times and layovers — enough to know when you are away, where you are and when you land. Names of colleagues you fly with are removed on your phone before anything is uploaded, so they are never shared.
No. RosterAmigo computes EASA ORO.FTL flight-time limitations from your roster and cites the rule behind every check, but it is an independent aid. Your airline’s crew system is the authoritative source for rostering and legality, and your collective agreement may set stricter limits than EASA — always check that separately.
Use the backup feature in the app (More → Settings) to export a backup file, then restore it on the new phone. Your shared/cloud data follows your account automatically when you sign in.
You can delete your RosterAmigo account and all data stored on our servers directly in the app:
This permanently deletes your account, any rosters you have shared to the cloud, and your friend connections. It cannot be undone. Data stored locally on your phone (your roster and logbook) is unaffected; remove it by deleting the app.
If you no longer have the app installed, email support@rosteramigo.com from the address you registered with, and we will delete the account for you.
How we handle your data is described in the privacy policy.